EASE Visitor (OCR Services Inc.)
Last Updated: December 7, 2020
1) Use of the Subscription Service
A. The EASE Visitor (OCR Services Inc.) Subscription Service
Our online Subscription Service allows users (typically small to medium size businesses) to manage their internal and external visitors. The information added to the Subscription Service, either by walk in visitors providing their contact information via self-check-in or when a Subscription Service user adds the information, is stored and managed on our cloud hosting service providers’ servers.
B. Use By Our Customers
When customers use the Subscription Service, they may collect Personal Data such as first and last name, email address, physical address, or phone number. EASE Visitor (OCR Services Inc.) does not control the content of these forms or the types of Personal Data that our customers may choose to collect or manage using the Subscription Service. That Personal Data is controlled by them and is used, disclosed and protected by them according to their privacy policies. EASE Visitor (OCR Services Inc.) processes our customers’ information as they direct and in accordance with our agreements with our customers, and we store it on our cloud hosting service providers’ servers.
We have no direct relationship with individuals who provide Personal Information to our customers. Our customers control and are responsible for correcting, deleting or updating information they have collected from using the Subscription Service. We may work with our customers to help them provide notice to their visitors about their data collection, processing and usage.
2) How we Share Information we Collect
A. With Service Providers
We employ other third-party service providers to provide services on our behalf to visitors to our websites, our customers, and Users of the Subscription Service and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
B. Due to Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by EASE Visitor (OCR Services Inc.) on the websites and the Subscription Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data.
C. In accordance with Compelled Disclosure
We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
3) EASE Visitor (OCR Services Inc.) Product Specific Privacy Disclosures
A. All Product Tiers
i. Third Parties
We may provide links within our sites and services to the sites or services of third parties. We are not responsible for the collection, use, monitoring, storage or sharing of any Personal Data by such third parties, and we encourage you to review those third parties’ privacy notices and ask them questions about their privacy practices as they relate to you.
ii. Google Integrations
If you choose to integrate your Gmail or any other G Suite application with the Subscription Service you may use the following integrations and allow EASE Visitor (OCR Services Inc.) access to your Google user data:
(1) Google Calendar Integration
The Subscription Service will have access to both your Google Calendar and any other calendar you access via Google in order to power our tool and allow you to associate visit events with contacts in the application. The Subscription Service will have the ability to: create or change your calendars and update individual calendar events
(2) Google Drive Integration
As part of connecting your Google Drive, the Subscription Service will be able to: see your files, upload and download your files, and store file contents and titles. The Subscription Service uses these permissions to power the features of storing your visitors NDA on users or subscribers Google Drive account.
iii. EASE Visitor (OCR Services Inc.) Outlook Calendar Integration
If you use the Outlook Calendar integration with the EASE Visitor (OCR Services Inc.) Product, the Subscription Service will have access to information associated with your account calendar. The Subscription Service will have the ability to: create or change your calendars and update individual calendar events
iv. Data Practices and Service Data
We automatically collect metrics and information about how Users interact with and use the Subscription Service. We use this information to develop and improve the Subscription Services and the Consulting Services, and to inform our sales and marketing strategies. We may share or publish this service data with third parties in an aggregated and anonymized manner, but we will not include any Customer Data or identify Users.
If you access the Subscription Services via our mobile applications, we may also collect your device model and version, device identifier, and OS version. We may send you push notifications from time to time in order to update you about events or promotions. If you no longer wish to receive such communications, you may turn them off at the device level.
We use Customer Data in an anonymized manner for machine learning that supports certain product features and functionality within the Subscription Service.
When you use the Subscription Service, we automatically collect log files. These log files contain information about a Users’ IT system, a User’s IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times, and referring website addresses. We use this information to ensure the optimal operation of the Subscription Service and for security purposes. We may link log files to Personal Data such as name, email address, address, and phone number for these purposes.
You can log in to our site using a Single Sign-on (SSO) service like your Google or Office365 account. This service will authenticate your identity and provide you the option to share certain Personal Data with us such as your name.
4) Data Retention