EASE Visitor (OCR Services Inc.)
Product Privacy Policy

Last Updated: December 7, 2020

We at EASE Visitor (OCR Services Inc.) (EASE Visitor (OCR Services Inc.), and its Affiliates) are committed to protecting your privacy. This Product Privacy Policy applies to your use of the EASE Visitor (OCR Services Inc.) Subscription Service as a customer of EASE Visitor (OCR Services Inc.). This Product Privacy Policy describes how we collect, receive, use, store, share, transfer, and process your Personal Data. It also describes your choices regarding use, as well as your rights of access and correction of your Personal Data. 

This Product Privacy Policy also describes how we process Customer Data on behalf of our customers in connection with the EASE Visitor (OCR Services Inc.) Subscription Services. This Product Privacy Policy does not apply to any information or data collected by EASE Visitor (OCR Services Inc.) as a controller for other purposes, such as information collected on our websites or through other channels for marketing purposes. Please refer the EASE Visitor (OCR Services Inc.) Privacy Policy that covers this information or data.

EASE Visitor (OCR Services Inc.) processes Customer Data under the direction of our Customers and has no direct control or ownership of the Personal Data we process on behalf of our customers. Customers are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the Personal Data to EASE Visitor (OCR Services Inc.) for processing purposes. Terms not otherwise defined herein shall have the meaning as set forth in the EASE Visitor (OCR Services Inc.) Customer Terms of Service. In the event of a conflict between this Product Privacy Policy and the Customer Terms of Service, the terms of the Customer Terms of Service will control.

We periodically update this Product Privacy Policy. We will post any changes on this page.

1) Use of the Subscription Service
A. The EASE Visitor (OCR Services Inc.) Subscription Service

Our online Subscription Service allows users (typically small to medium size businesses) to manage their internal and external visitors. The information added to the Subscription Service, either by walk in visitors providing their contact information via self-check-in or when a Subscription Service user adds the information, is stored and managed on our cloud hosting service providers’ servers.

B. Use By Our Customers

When customers use the Subscription Service, they may collect Personal Data such as first and last name, email address, physical address, or phone number. EASE Visitor (OCR Services Inc.) does not control the content of these forms or the types of Personal Data that our customers may choose to collect or manage using the Subscription Service. That Personal Data is controlled by them and is used, disclosed and protected by them according to their privacy policies. EASE Visitor (OCR Services Inc.) processes our customers’ information as they direct and in accordance with our agreements with our customers, and we store it on our cloud hosting service providers’ servers.
Our agreements with our customers prohibit us from using that information, except as necessary to provide and improve the Subscription Service, as permitted by this Product Privacy Policy, and as required by law.
We have no direct relationship with individuals who provide Personal Information to our customers. Our customers control and are responsible for correcting, deleting or updating information they have collected from using the Subscription Service. We may work with our customers to help them provide notice to their visitors about their data collection, processing and usage.

2) How we Share Information we Collect
A. With Service Providers

We employ other third-party service providers to provide services on our behalf to visitors to our websites, our customers, and Users of the Subscription Service and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

B. Due to Corporate Events

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by EASE Visitor (OCR Services Inc.) on the websites and the Subscription Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data.

C. In accordance with Compelled Disclosure

We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

3) EASE Visitor (OCR Services Inc.) Product Specific Privacy Disclosures
A. All Product Tiers 

i. Third Parties

We may provide links within our sites and services to the sites or services of third parties. We are not responsible for the collection, use, monitoring, storage or sharing of any Personal Data by such third parties, and we encourage you to review those third parties’ privacy notices and ask them questions about their privacy practices as they relate to you.

ii. Google Integrations

If you choose to integrate your Gmail or any other G Suite application with the Subscription Service you may use the following integrations and allow EASE Visitor (OCR Services Inc.) access to your Google user data:

(1) Google Calendar Integration

The Subscription Service will have access to both your Google Calendar and any other calendar you access via Google in order to power our tool and allow you to associate visit events with contacts in the application. The Subscription Service will have the ability to: create or change your calendars and update individual calendar events

(2) Google Drive Integration

As part of connecting your Google Drive, the Subscription Service will be able to: see your files, upload and download your files, and store file contents and titles. The Subscription Service uses these permissions to power the features of storing your visitors NDA on users or subscribers Google Drive account.

iii. EASE Visitor (OCR Services Inc.) Outlook Calendar Integration

If you use the Outlook Calendar integration with the EASE Visitor (OCR Services Inc.) Product, the Subscription Service will have access to information associated with your account calendar. The Subscription Service will have the ability to: create or change your calendars and update individual calendar events

iv. Data Practices and Service Data

We automatically collect metrics and information about how Users interact with and use the Subscription Service. We use this information to develop and improve the Subscription Services and the Consulting Services, and to inform our sales and marketing strategies. We may share or publish this service data with third parties in an aggregated and anonymized manner, but we will not include any Customer Data or identify Users. 

If you access the Subscription Services via our mobile applications, we may also collect your device model and version, device identifier, and OS version. We may send you push notifications from time to time in order to update you about events or promotions. If you no longer wish to receive such communications, you may turn them off at the device level.

We use Customer Data in an anonymized manner for machine learning that supports certain product features and functionality within the Subscription Service.

When you use the Subscription Service, we automatically collect log files. These log files contain information about a Users’ IT system, a User’s IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times, and referring website addresses. We use this information to ensure the optimal operation of the Subscription Service and for security purposes. We may link log files to Personal Data such as name, email address, address, and phone number for these purposes.

You can log in to our site using a Single Sign-on (SSO) service like your Google or Office365 account. This service will authenticate your identity and provide you the option to share certain Personal Data with us such as your name.

4) Data Retention
Customer Data collected during your use of the Subscription Service is retained in accordance with the Master terms of use and is retained for as long as you have a paid Subscription and/or remain an active customer on our portal. Your data is deleted upon your written request or after an established period following the termination of all customer agreements. In general, Customer Data is deleted after your paid Subscription ends and your portal becomes inactive.

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